I love to dig into customer problems and solve them with technology. I create, grow and optimize products that matter. To accomplish this, I focus on key results and quickly adapting to new insights.
I have enjoyed many customer and technology centric positions throughout my career, working in communication strategy, research, enterprise sales, customer success and product marketing.
My professional experiences have taught me to put customers at the center of what I do. This means gathering and analyzing data before making decisions. The type of data I rely on to inform me is structured, but I place a big emphasis on what Clay Christensen calls ‘Passive data’ (messy, unstructured qualitative data) when I’m trying to understand why things are the way they are.
My personal experiences have taught me to prioritize learning. I primarily do this by finding experts in fields I’m trying to learn about, and connecting with them over a zoom call. This approach has stood me in good stead when dealing with ambiguity and facing new challenges.
My proudest professional achievement to date is co-founding Respondent, a two sided marketplace that connects researchers with really high quality research participants. We’ve helped thousands of researchers at companies like IBM, Intuit, Microsoft, Uber, Airbnb and many others accelerate innovation by connecting them with their exact target audience fast, and cost efficiently. We’ve also paid out tens of millions of dollars in incentive payments to our thriving community of hundreds of thousands of respondents.
Outside of work you can find me mentoring early stage founders, fishing, skiing and officiating weddings.
Below are links to my social media accounts and some articles that I’ve written that I’m proud of. If you see something you like, I’m only an e-mail or a tweet away (@harri_thomas).LinkedIn